Privacy policy

‍Key Privacy Points

We take your privacy seriously. This summary explains the key ways we handle your information — please read our full Privacy Policy below for full details.

• Who we are – testhim Limited provides male fertility support through our website, the testhim portal, and andrology diagnostic services at Fitzrovia Hospital. We work closely with Logixx Pharma Limited, who act as our primary data controller.
• What we collect – Depending on how you use our services, we may collect your contact details, health and lifestyle information, medical history, and diagnostic test results. Website use also generates basic technical information like your IP address.
• How we use it – We use your information to provide services, respond to enquiries, carry out diagnostics, share results with referring clinicians, improve our services, and conduct anonymised research.
• Sharing – We only share your personal data with trusted partners (such as clinicians, laboratories, and technology providers) where necessary and always under strict data protection agreements. We never sell your personal information.
• Your rights – You can ask to see, correct, or delete your data, limit how we use it, or withdraw your consent at any time. You can also complain to the Information Commissioner’s Office (ICO) if you’re unhappy.
• Security – We use secure systems and encryption to protect your data.

For the full details, please read the policy below.

Cookies & Privacy
We are committed to safeguarding the privacy of our website visitors, portal users, and patients of our clinical services.

This privacy policy governs the collection, storage, use and disclosure of personal information collected by testhim Limited, Suite 117,Bizspace, Merlin House, Brunel Road, Theale, Reading, Berkshire, RG7 4AB,United Kingdom ("testhim", "we" or "us") through www.testhim.com (the"Website"), the testhim portal, and our Andrology Clinical Services.

It provides you with details about the personal information we collect from you, how we use your personal information and your rights to control personal information we hold about you. It also explains how we use cookies – see section entitled “Cookies” below for further details.

We work closely in partnership with Logixx Pharma Limited, who act as our primary data controller and manage most of the data storage and processing on our behalf. Their registered address is the same as above.

Please read this privacy policy carefully – by accessing or browsing this Website, using the testhim portal, or engaging with our clinical services, you confirm that you have read, understood and agree to this privacy policy. If you do not agree to this privacy policy, you must not use these services.

This privacy policy was last updated as indicated in the “Last Updated” section below. Please check back regularly to keep informed of updates to this privacy policy. Your continued use of our services constitutes acceptance of any such updates. In some cases (for example, when we make a material change to this privacy policy), we may also tell you about such changes by placing a prominent notice on our Website.

We respect your right to privacy and will only process personal information you provide to us in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable privacy laws. If you have any questions about how we collect, store and use personal information, or if you have any other privacy-related questions, please contact us through the contact form on the website.

The personal information we collect about you

We collect personal information in the following contexts:

1. Website visitors

We receive and store any information that you enter on the Website or when you contact us using the contact details indicated on our Website, including personal information such as your name, postal address, email address, telephone number and the nature of your query. We may also collect:

• Information about your computer and your visits to this Website such as your IP address, geographical location, browser type, referral source, length of visit and number of page views.
• Anonymised details about visitors to our Website for the purposes of aggregate statistics or reporting (no single individual is identifiable from these details).
• Cookie data – see section “Cookies” below.

2. testhim portal

When you use the testhim portal and complete the risk assessment questionnaire, we collect:

• Personal identifiers (such as name, date of birth, contact details) – accessible only to authorised data controllers.
• Health and lifestyle information you provide – stored in a way that can be anonymised for research purposes. We may use anonymised and aggregated data for research, service evaluation and development of the portal. By completing the questionnaire, you acknowledge that anonymised data may be used in this way.

3. Andrology Clinical Services

When you access our andrology diagnostic services at Fitzrovia Hospital (either directly or via a referring clinician), we may collect:

• Personal identifiers (name, date of birth, contact details)
• Medical history, symptoms and clinical notes
• Diagnostic test results and reports
• Details of your referring clinician (if applicable)

Data for these services is collected through the Splose booking system and transmitted securely. Any reports sent to referring clinicians are sent via encryption. Access to your personal data is limited to staff and clinicians who need it to provide the service.

How we may store and use your information

We (or third-party agents or service providers acting on our behalf) may collect, store and use your personal information for the following purposes:

• To make our Website, Portal and clinical services available to you
• To provide you with services you have requested
• To respond to any enquiries you submit
• To securely share clinical information with your referring clinician
• To conduct anonymised research and improve our services
• To comply with legal, regulatory and healthcare record-keeping requirements
• Deliver safe and effective healthcare.
• Manage appointments and referrals.
• Process billing, insurance and payments
• Improve our services and clinical operations.

Our legal bases for processing your personal informationinclude consent, performance of a contract, provision of healthcare services, compliance with a legal obligation, and legitimateinterests such as service improvement and research.

‍With whom we share your information

We may share your personal information within the testhim company and with Logixx Pharma Limited (our data controller ). We are also required to share your name with Fitzrovia Hospital if you’re attending an appointment on site.  

We may also share it with:

• Referring clinicians
• Laboratories and diagnostic service partners
• Technology providers (including Splose) under strict contractual data protection terms
• Regulators, law enforcement, or courts when required by law

We do not sell your personal information.

International transfers

Where data is transferred outside the UK, we ensure adequate safeguards such as Standard Contractual Clauses or reliance on adequacy decisions.

Security

We take appropriate technical and organisational measures to safeguard your personal information, including encryption, access controls, and secure storage. However, no data transmission over the Internet can be guaranteed to be completely secure.

Data retention

We keep your personal information only as long as necessary for the purposes for which it was collected, including to meet legal, accounting, or regulatory requirements.

• Clinical records are typically kept for at least 8 years in line with NHS and GMC guidance
• Anonymised research data may be retained indefinitely

Your rights

You have the right to:

• Request copies of your personal information
• Request corrections to inaccurate data
• Request deletion of your data (where applicable)
• Restrict or object to certain types of processing
• Data portability
• Withdraw consent at any time (where consent is the basis for processing)

To exercise these rights, contact us using the details above. You also have the right to complain to the Information Commissioner’s Office (ICO) at www.ico.org.uk.

Children

We do not knowingly collect personal data from anyone under the age of 18. If we become aware that a child has provided us with personal data, we will delete it immediately.

Third-party sites

If our Website contains links to other websites operated by third parties, this privacy policy applies only to data collected by testhim.

Last Updated: September 2025

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